There are steps you can take to better secure your information and avoid common fraud pitfalls.

Update your contact and bank account information promptly with MissionSquare Retirement. Whenever there is a change to your address, phone number, email, or bank account information, update your MissionSquare Retirement account(s) immediately to reflect the change. This will ensure all communication, like your statement email, arrives only to you.

Create strong and unique passwords for your MissionSquare Retirement account(s). Refrain from using passwords that are simple or can be easily guessed. Use a strong passphrase over a stand-alone password. Passphrases should feature a combination of upper- and lowercase characters, symbols, and numbers. Consider starting with a song lyric or line from a favorite movie, and build from there. Substitute a few letters for characters, numbers, or symbols. Regularly change your password to further your protection.

Check your MissionSquare Retirement account(s) frequently. Regularly log in and ensure your account(s) reflect your recent transactions. Promptly review all mail, email, and other communication and report any discrepancies immediately to MissionSquare Retirement.

Do not click on suspicious links. Clicking on links sent via email from an unknown address could compromise your computer and personal information. If you are uncertain of the sender’s identity, err on the side of caution and do not click the link.

Do not download unrequested attachments from emails. Downloading attachments sent via email from an unknown address could compromise your computer and personal information. MissionSquare Retirement will never send an attachment containing “macros.” If you are told an attachment contains macros, do not open it.

Employ antivirus and antispyware software. Use software from a reputable source, update it regularly, and renew it when it expires.

Regularly perform scans on your computer using your antivirus and antispyware software. Regularly running complete, in-depth scans of your computer can help detect and prevent any compromising activity.

Reporting Security Incidents

If you are a victim of identity theft or your personally identifiable information has been illegally obtained in any way, contact MissionSquare Retirement Participant Services immediately.

Call Toll-Free: MissionSquare Retirement (833) 423-BART (2278)

TDD: (800) 669-7471

Hours: Monday-Friday, 8:30 a.m.-9 p.m. PST